FAQ

Frequently Asked Questions

What are your jewelry pieces made of?

All our jewelry is crafted from surgical-grade stainless steel with 18K Gold PVD plating. This gives you the look and feel of real gold without the high price tag. Our pieces are hypoallergenic and nickel-free, making them safe for sensitive skin.

Are your pieces waterproof?

Yes! All The Auragi jewelry is waterproof and sweatproof. You can wear our pieces in the shower, pool, or during workouts without worrying about tarnishing or discoloration.

How long will the gold plating last?

Our 18K Gold PVD coating is significantly more durable than traditional gold plating. With proper care, your jewelry will maintain its beautiful finish for years. PVD coating bonds at a molecular level, making it resistant to scratching, fading, and tarnishing.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. Orders are shipped from Pennsylvania and typically arrive within 3-7 business days.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Items must be in their original condition and packaging.

How do I care for my jewelry?

While our jewelry is built to last, we recommend storing pieces separately to avoid scratching, and wiping them with a soft cloth after wearing. Avoid contact with harsh chemicals like bleach or chlorine-based cleaners.

Do you ship internationally?

Currently, we ship within the United States only. We are working on expanding our shipping to international destinations. Follow us on social media for updates!

How can I contact you?

You can reach us by email at theauragi9@gmail.com. We typically respond within 24 hours.